Legal
Privacy Policy
Last updated: September 2026
Hair Dynasty respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).
Information We Collect
When you visit our website, contact us or place an order, we may collect information such as your:
- Name and surname
- Email address
- Telephone number
- Billing and delivery address
- Order and transaction information
- IP address, browser and device information
- Communications with Hair Dynasty
How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders.
- Arrange delivery of your purchases.
- Communicate with you regarding your order.
- Provide customer support.
- Prevent fraud and improve the security of our website.
- Improve our products, services and website.
- Send marketing communications where you have consented to receive them.
- Comply with applicable legal and regulatory requirements.
Payment Information
Online payments are processed securely through our authorised payment service providers, including Peach Payments where applicable.
Hair Dynasty does not store your full credit or debit card details on its own systems.
Sharing of Information
We may share information only where reasonably necessary with service providers involved in operating our business, including payment providers, website and e-commerce providers, courier companies and other service providers required to fulfil your order.
We do not sell your personal information to third parties.
Cookies and Website Information
Our website may use cookies and similar technologies to operate the website, remember preferences, analyse website performance and improve the customer experience.
Data Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting and operational requirements.
Your Rights
Subject to applicable law, you may request access to your personal information and request that inaccurate information be corrected or updated. You may also object to certain processing or request deletion where legally permitted.
To make a privacy-related request, please contact Hair Dynasty on 082 311 6488 or info@hairdynasty.co.za.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be displayed on this website.