Returns, Exchanges & Refunds

Subject to applicable South African consumer law, eligible products may be returned within 7 calendar days of receiving your order.

To qualify for a change-of-mind return or exchange, the wig must:

• Be unworn and unused
• Be in its original condition and original packaging
• Have all tags and lace intact
• Not have been washed, cut, trimmed, coloured, bleached, chemically treated or otherwise altered

Due to the personal and hygienic nature of human-hair products, Hair Dynasty cannot accept ordinary change-of-mind returns of wigs that have been worn, used or altered, except where required by applicable South African law.

Please contact Hair Dynasty within the applicable return period at:

• Phone / WhatsApp: 082 311 6488
• Email: info@hairdynasty.co.za

Please provide your order number, name and reason for the return or exchange.

Please do not send an item back before contacting us and receiving return instructions.

For approved change-of-mind returns or exchanges, the customer is responsible for the cost of returning the product to Hair Dynasty.

We strongly recommend using a tracked courier service. Hair Dynasty cannot accept responsibility for returned parcels that are lost before reaching us.

If the product supplied was incorrect, damaged or defective, Hair Dynasty will handle the matter in accordance with applicable South African consumer law and, where appropriate, cover the reasonable return or replacement delivery costs.

Please inspect your order as soon as it arrives.

If you believe you have received an incorrect, damaged or defective product, please contact us as soon as possible and provide:

• Your order number
• A description of the problem
• Clear photographs or video showing the issue where reasonably possible

Products that are defective or do not meet applicable quality requirements will be handled in accordance with South African consumer law.

Exchanges are subject to product availability.

If you would like to exchange an eligible product for another length, colour, lace type or wig style, please contact us first.

Any difference in price must be paid before the replacement product is dispatched. If the replacement product costs less, any applicable refund will be processed according to our refund procedure.

Once an approved returned product has been received and inspected, we will notify you of the outcome.

If the refund is approved, it will be processed back to the original payment method, where reasonably possible.

Please allow approximately 5–10 business days after approval for the refund to reflect, depending on your bank or payment provider.

Original delivery charges, if any, and return courier costs for ordinary change-of-mind returns are not refundable unless required by applicable law.

Unless required by law, we cannot accept ordinary change-of-mind returns for wigs that have been:

• Worn or installed
• Washed
• Cut or trimmed
• Coloured or bleached
• Chemically treated
• Altered in any way
• Returned without their original packaging or identifying tags

Nothing in this policy is intended to limit any rights or remedies available to customers under applicable South African consumer law.